Our certifications

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The IMA Group’s Certifications

For years, IMA Group has shown a strong commitment to ensuring world-class quality, so that the Group is consistently able to provide the best possible assistance and support to its customers.


(Niort, Rouen and Montreuil sites)

ISO 9001 (v 2015)
• Scope: development and implementation of 24/7 travel assistance services, travel assistance and health assistance for the customers of our shareholders and clients.
• First certification date: 2008 for Montreuil activities, 2014 for travel and travel assistance

Certification of the NF-399 mark - Interoperability of emergency services
• Scope: MCS, version M35, Category J
• First certification date: 2016


ISO 9001 (v 2015)
• Scope: Customer relations services on behalf of third parties
• First certification granted in: 2008


APSAD certified for residential remote surveillance services (Standard I31 Type P5)
• Scope: Remote surveillance
Remote imaging processing at the site in Nantes (Loire-Atlantique) and Beaucouzé (Maine-et-Loire)
• Date of first certification: 2001

IMA Ibérica

ISO 9001 (v 2015)
• Scope: Telephone call management and transport, medical, and roadside assistance services
• Date of first certification: 2012

IMA Italia

ISO 9001 (v 2015)
• Scope: 24/7/365 medical and technical assistance services for individuals, vehicles and homes
• Date of first certification: 2011

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