Secure mobility - Connected and secure home - Health, Well-being - Legal, we offer a comprehensive range of services to ensure our beneficiaries’ well-being and satisfaction, all year round, day and night.
Our teams, including assistance coordinators, advisors, claims managers, etc., are on hand 24 hours a day, seven days a week to support your beneficiaries in all situations. For transport assistance in France alone, we have more than 1,000 assistance coordinators and more than 65 managers, to which we must add 450 seasonal staff recruited each year for the summer period.
Performance-enhancing systems and data
This includes setting up digital flows to our clients for integration into their value chain, using standard or custom systems and simplifying the customer experience (apps, extranet…), providing comprehensive, transparent and customisable reporting... All of this in a logic of maintaining profitability and keeping costs under control, benefitting from the economies of scale inherent to our pooling model.
Interoperable IT systems that support the company’s evolving goals
Our Assistance Information System is shared by all subsidiaries (multiple regions and universes) with a new Assistance Front-Office rolled out in 2019, in addition to the recently upgraded middle/back-office systems. In addition, we select suppliers with a high level of expertise in their domain: SAP, Salesforce, Avaya, etc. Lastly, we’ve built a set of APIs for our IMA FOR DEVELOPERS portal, to facilitate the integration of our services into our shareholders’ and partners’ systems.