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Making every residence a safe and welcoming home

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home

Making every residence a safe and welcoming home

From claims management to home improvements

We provide policyholders who have suffered a home claim with solutions based on the complementary nature of digital technology and the strength of our network of 1,600 service providers throughout France.

From home redecoration to claims management, from home accident prevention to remote monitoring, our range of Home expertise solutions covers all aspects of life.

Home services

  • >Emergency responseEmergency response
  • Remote damage assessment & estimationsRemote damage assessment & estimations
  • Repairs in kindRepairs in kind
  • Tradesperson referral serviceTradesperson referral service
  • DigitalisationDigitalisation
  • Customer relations and delegated managementCustomer relations and delegated management
  • Energy efficiencyEnergy efficiency
  • >Emergency responseEmergency response
  • Remote damage assessment & estimationsRemote damage assessment & estimations
  • Repairs in kindRepairs in kind
  • Tradesperson referral serviceTradesperson referral service
  • DigitalisationDigitalisation
  • Customer relations and delegated managementCustomer relations and delegated management
  • Energy efficiencyEnergy efficiency

Key figures

  • 732,716

    cases processed

  • 1,638

    service providers

  • 299,671

    call-outs

  • 90.4%

    overall satisfaction

*overall satisfaction with the Repair in kind perimeter

Equipment for custom security and comfort

Our alarm and remote monitoring solutions are designed to be simple and easy to implement. They allow us to protect the safety of our customers using a combination of human expertise and digital technology - calling on the latest technologies such as connected objects, along with our network of qualified experts.

Thanks to our expertise, we can orchestrate all home comfort devices as well as home security solutions.

Protection of property and persons

  • TelemonitoringTelemonitoring
  • 24/7 alarm call handling, 24/7 alarm call-out24/7 alarm call handling, 24/7 alarm call-out
  • Notification of security serviceNotification of security service
  • Technical assistanceTechnical assistance
  • Domestic risk preventionDomestic risk prevention
  • Accredited installersAccredited installers
  • Smart HomeSmart Home
  • B2B and B2C expertiseB2B and B2C expertise
  • TelemonitoringTelemonitoring
  • 24/7 alarm call handling, 24/7 alarm call-out24/7 alarm call handling, 24/7 alarm call-out
  • Notification of security serviceNotification of security service
  • Technical assistanceTechnical assistance
  • Domestic risk preventionDomestic risk prevention
  • Accredited installersAccredited installers
  • Smart HomeSmart Home
  • B2B and B2C expertiseB2B and B2C expertise

Key figures

  • 98.4%

    Customer satisfaction*

  • 1,5 M

    connected objects already installed

  • 831,000

    alarm calls handled per year

*of overall satisfaction in the Habitat business in France in 2023.

Our products

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