Secure mobility

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Auto and travel

From roadside assistance to personal mobility

For 40 years, the IMA Group has been a leader in the field of vehicle and travel assistance, both at home and abroad. Our teams listen, advise, comfort and implement the most appropriate solutions to ensure the safety and mobility of drivers and those accompanying them. We also offer our beneficiaries a broad range of modular and customizable services, thanks to which we ensure that the assistance, insurance services offers complement each other.

  • Dépannage & RemorquageRoadside assistance & Towing
  • Assistance aux personnes en déplacementPersonal assistance for travellers
  • Appel d’urgence eCalleCall/bCall services
  • Services de mobilitéMobility services
  • Assistance technique & DiagnostiquesTechnical assistance & fault diagnostics
  • Prestations hors contrat d'assuranceDirect sales (paying customer)
  • Apporteur d’affaires sur les flux ateliersBusiness Ieads (workshop flows)
  • Relation client et gestion pour compteCustomer relations and delegated management

2020 Key figures

Auto and travel - 2020 figures. Scope: France

  • 96 %

    Overall satisfaction*

  • 1st

    assistance Provider in France by number of motor insurance policies**

  • 612,000

    vehicles towed

*France roadside assistance
** Estimate based on 2019 auto Top 20 (number of policies in 2018) Source: Argus de l’Assurance 03/05/2019

Travel & Medical

Supporting beneficiaries, wherever they may be

For 40 years, we have been providing support to both business and individual travellers, at home and abroad, delivering advice and safety 24/7 so they can make the most of their trip. We achieve this thanks to our network of accredited hospital facilities, our own dedicated medical teams and our expert know-how. 

  • Conseils médicauxMedical advice
  • Orientation vers des structures hospitalières référencéesDirecting to pre-approved hospitals
  • Gestion des frais médicauxManagement of medical expenses
  • RapatriementRepatriation
  • Gestion de criseCrisis management
  • Assurance voyageTravel insurance
  • Solutions digitalesDigital solutions

2020 Key figures

 

  • +32,000

    medical assistance cases

  • +9,000

    accredited medical facilities

  • +20

    languages spoken

Discover all our solutions