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mobility

taking action wherever you are

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mobility

taking action wherever you are

Ensuring mobility and safety wherever needed

Facilitating mobility and ensuring the safety of drivers, their passengers, and travellers all over the world has been our mission for 40 years.

To achieve this, we listen, advise, and implement increasingly innovative and personalised services, such as geolocation in case of a breakdown and fully digital assistance.

Auto and travel

  • Dépannage & RemorquageRoadside assistance & Towing
  • Assistance aux personnes en déplacementPersonal assistance for travellers
  • Appel d’urgence eCalleCall/bCall services
  • Services de mobilitéMobility services
  • Assistance technique & DiagnostiquesTechnical assistance & fault diagnostics
  • Prestations hors contrat d'assuranceDirect sales (paying customer)
  • Apporteur d’affaires sur les flux ateliersBusiness Ieads (workshop flows)
  • Relation client et gestion pour compteCustomer relations and delegated management
  • FormationTraining
  • Dépannage & RemorquageRoadside assistance & Towing
  • Assistance aux personnes en déplacementPersonal assistance for travellers
  • Appel d’urgence eCalleCall/bCall services
  • Services de mobilitéMobility services
  • Assistance technique & DiagnostiquesTechnical assistance & fault diagnostics
  • Prestations hors contrat d'assuranceDirect sales (paying customer)
  • Apporteur d’affaires sur les flux ateliersBusiness Ieads (workshop flows)
  • Relation client et gestion pour compteCustomer relations and delegated management
  • FormationTraining

Key figures

  • 95 %

    Overall satisfaction*

  • 1st

    assistance Provider in France by number of motor insurance policies**

  • 782,411

    vehicles towed

*France roadside assistance in 2021
**Estimate based on 2021 auto Top 20 (number of policies in 2020) Source: Argus de l’Assurance 05/05/2021 

Supporting beneficiaries, wherever they may be

For 40 years, we have been providing support to both business and individual travellers, at home and abroad, delivering advice and safety 24/7 so they can make the most of their trip. We achieve this thanks to our network of accredited hospital facilities, our own dedicated medical teams and our expert know-how.

Travel & medical

  • Medical adviceMedical advice
  • Directing to pre-approved hospitalsDirecting to pre-approved hospitals
  • Management of medical expensesManagement of medical expenses
  • RepatriationRepatriation
  • Crisis managementCrisis management
  • Travel insuranceTravel insurance
  • Digital solutionsDigital solutions
  • Medical adviceMedical advice
  • Directing to pre-approved hospitalsDirecting to pre-approved hospitals
  • Management of medical expensesManagement of medical expenses
  • RepatriationRepatriation
  • Crisis managementCrisis management
  • Travel insuranceTravel insurance
  • Digital solutionsDigital solutions

Key figures

  • + 38,000

    medical assistance cases

  • + 9,000

    accredited medical facilities

  • +20

    languages spoken

Our products

This platform makes the IMA Group’s services available in digital mode in addition to the assistance services currently included in insurance policies.

DIAG is a business solution for remotely managing and solving technical problems on light vehicles, HGVs, and two-wheelers.

Discover all our solutions